Prodia Wins 2026 Customer Journey Experience Award, Consistently Prioritizing Excellent Customer Journey in Diagnostic Laboratory Services

Jakarta, September 3, 2026 - PT Prodia Widyahusada Tbk (“Prodia”, IDX: “PRDA”) again received appreciation through the Customer Journey Experience (CJX) Award 2026 organized by MARKETING Magazine in collaboration with CARRE. Prodia won the award for the category “ Enjoying Clinical Laboratory Services – Conventional ”. Prodia recorded a CJX Index of 7.6666 , the highest in its category, with the classification of “Mostly Happy Customers.” . received by Saskia Yusliana Kusumah, AVP Customer Solution PT Prodia Widyahusada Tbk, on September 3, 2026 at Hutan Kota by Plataran, Senayan, Jakarta.  

The Customer Journey Experience Award is an appreciation that places customer experience as a crucial part of a brand's journey . Assessment is conducted using the Customer Journey Experience Index (CJXI) , based on research into customer experiences across both digital and non-digital platforms. The CJXI 2026 model measures three aspects: the Customer Experience Index , Company Innovation Factors , and Value of Experience , including customer experience in enjoying clinical laboratory services through conventional channels. 

This award recognizes Prodia's consistent commitment to prioritizing an excellent customer journey through customer-focused diagnostic laboratory services. We thank all our customers for their trust and the dedication of our staff, who continue to drive Prodia to provide a healthcare experience that is increasingly convenient, high-quality, and valuable on an ongoing basis. 

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